Shipping Information

We include free shipping and handling for all domestic (Australian) orders. For expedited (same-day) delivery within Australia, an additional $20 fee will be required, just get in touch with us so we can arrange for this.
All orders are shipped within 3 working days. If you have not received an order within 10 days, please notify us by email at:

Refund and Returns

Your satisfaction is our first priority at Moose Industrial Tools. If your item is faulty upon receipt or is not as described, we will gladly exchange the item or arrange for a refund. All returns are subject to us receiving the item back within 7 days of purchase. Items must be returned with their original packaging and, unless they were damaged prior to you receiving them, must still be in an unused and sellable condition.

Returns Process

To return an item, please send it to:

57 Elm Park Drive, Hoppers Crossing VIC 3029

And also include the following information:

  • Your Order number if known (appears on the top of the confirmation email)
  • Your name and address
  • A description of the item you are returning
  • Whether you would like a refund or exchange. If you wish to exchange it for a different item, please include the name and item number of the replacement item.